Front Desk Representative
4 days ago
We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Courtyard Chesapeake Greenbrier Va. in Chesapeake, VA.
Job Summary:The Front Desk Clerk will be responsible for providing exceptional guest service, responding to guest inquiries, and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities:- Guest Service: Greet and welcome guests, respond to guest inquiries, and provide accurate and timely information and services.
- Check-in and Check-out: Register guests into the computer, verify reservation, address, and credit information, and ensure a smooth and efficient check-in and check-out process.
- Payment and Cash Handling: Accept payment for guests' accounts, maintain a house bank, and make a deposit and accurate report of receipts daily.
- Communication: Answer telephone promptly and properly, be polite, courteous, and friendly, and communicate effectively with guests and colleagues.
- Problem-Solving: Promptly respond to and resolve guest complaints and concerns.
- Education: High School diploma or equivalent.
- Experience: Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
- Skills: Good communication skills, both verbal and written, basic computational ability, and basic computer skills.
- Physical Demands: Must be able to stand and exert well-paced mobility for up to 4 hours in length, lift up to 15 lbs occasionally, and have finger dexterity to operate office equipment.
- Medical/Dental/Vision: Comprehensive health insurance plan.
- Vacation & Holiday Pay: Generous paid time off and holidays.
- Same-day pay available: Convenient access to your earnings.
- Employee Assistance Program: Confidential support for personal and professional challenges.
- Career Growth Opportunities: Training and development programs for career advancement.
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