Front Desk Representative

3 weeks ago


Chesapeake, Virginia, United States Hotel Equities Full time
Hotel Guest Services Representative

Hotel Equities is seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at the Courtyard Chesapeake Greenbrier. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Check-in/Check-out: Register guests into the system, verify reservation details, and provide accurate information and services.
  • Front Desk Operations: Manage the front desk area, respond to guest inquiries, and resolve any issues or concerns in a professional and courteous manner.
  • Communication: Answer phone calls, respond to emails, and communicate effectively with guests, colleagues, and management.
  • Problem-solving: Address guest complaints, resolve issues, and provide solutions to ensure guest satisfaction.
  • Teamwork: Collaborate with other departments to ensure seamless guest experience and maintain a positive working relationship with colleagues.
Requirements:
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or hospitality setting, preferably in a front desk or customer service role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using hotel software and systems.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within the company.
  • Team-oriented Environment: A supportive and team-oriented work environment that values employee well-being and satisfaction.

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