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Customer Engagement Representative for Verizon
2 months ago
Company Overview:
REI Virginia Beach is a leading consulting firm specializing in telecommunications, dedicated to enhancing the profitability and visibility of our clients' esteemed brands through innovative marketing strategies.
Position Summary:
We are seeking a motivated Verizon Customer Service Associate to play a pivotal role in executing our strategic marketing and sales initiatives. The ideal candidate will serve as the face and voice of our brand, fostering quality relationships with new clients while maintaining existing customer accounts. Your contributions will be essential in driving quarterly and annual sales growth and customer acquisition.
Key Responsibilities:
- Engage directly with customers, providing expert knowledge on products and assisting with inquiries.
- Identify and research target markets to effectively connect with new and existing customers, enhancing our sales pipeline.
- Communicate the unique features and benefits of our products/services tailored to individual customer needs.
- Address and resolve objections throughout the sales process, ensuring customer satisfaction.
- Respond promptly and professionally to all account-related inquiries.
- Participate in regular training sessions with fellow associates and management to stay updated on product knowledge.
- A High School Diploma or equivalent is mandatory.
- 1-2 years of experience in customer service or sales is preferred.
- Exceptional verbal and nonverbal communication skills.
- A strong desire for personal and professional growth.
- Proven time management skills and a robust work ethic.
- A positive and professional attitude when interacting with team members and customers.
