Customer Service Representative

3 days ago


Virginia Beach, Virginia, United States Beach City Sports Full time
Beach City Sports Customer Service Representative

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Beach City Sports. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through phone calls, emails, and chats.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Diagnose and resolve customer issues efficiently.
  • Communicate effectively with customers to ensure their needs are met.
  • Strive for first call resolution and minimize the need for follow-up.
  • Go above and beyond to engage with customers and provide a positive experience.
  • Collaborate with peers and management to ensure seamless customer support.
  • Contribute to a high-performance and friendly workplace culture.

Requirements:

  • 2+ years of experience in customer service or a related field.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and attention to detail.
  • Team player with a positive attitude and strong work ethic.
  • Proficiency in Gsuite applications (Google Docs, Gmail, Google Meet, etc.).
  • Own device with a minimum Intel Core i5 processor or equivalent.

Benefits:

  • Flexible work-from-home arrangement with a dynamic and international work atmosphere.
  • Opportunities to learn from and work with high-performing colleagues in a fast-paced environment.
  • Competitive pay rate of $24-$29 per hour.


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