Customer Service Representative
1 month ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Beach City Sports. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through phone calls, emails, and chats.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Diagnose and resolve customer issues efficiently.
- Communicate effectively with customers to ensure their needs are met.
- Strive for first call resolution and minimize the need for follow-up.
- Go above and beyond to engage with customers and provide a positive experience.
- Collaborate with peers and management to ensure seamless customer support.
- Contribute to a high-performance and friendly workplace culture.
Requirements:
- 2+ years of experience in customer service or a related field.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and attention to detail.
- Team player with a positive attitude and strong work ethic.
- Proficiency in Gsuite applications (Google Docs, Gmail, Google Meet, etc.).
- Own device with a minimum Intel Core i5 processor or equivalent.
Benefits:
- Flexible work-from-home arrangement with a dynamic and international work atmosphere.
- Opportunities to learn from and work with high-performing colleagues in a fast-paced environment.
- Competitive pay rate of $24-$29 per hour.
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