Verizon Service Support Associate

2 weeks ago


Virginia Beach, Virginia, United States REI Virginia Beach Full time

Company Overview:
REI Virginia Beach is a leading consulting firm specializing in telecommunications sales and marketing. Our mission is to enhance the profitability and visibility of renowned household brands through innovative revenue strategies.

Position Summary:
We are seeking a motivated Verizon Customer Service Associate to support our strategic marketing and sales initiatives. The ideal candidate will serve as the face and voice of our brand, executing marketing and sales strategies effectively. This role involves building strong relationships with new clients, maintaining existing accounts, and contributing to the overall growth of sales and customer acquisition.

Key Responsibilities:

  • Engage directly with customers, demonstrating expertise in product knowledge and addressing inquiries effectively.
  • Conduct market research to identify and connect with potential and existing customers, enhancing our sales pipeline.
  • Articulate the features and advantages of specific products/services tailored to individual customer needs.
  • Address objections throughout the sales process and provide clear answers to customer questions.
  • Respond promptly and professionally to all account-related inquiries.
  • Participate in regular training sessions with fellow associates and management to stay updated on product knowledge.

Qualifications:
To be successful in this role, candidates should possess:

  • A High School Diploma or equivalent.
  • 1-2 years of experience in customer service or sales is preferred.
  • Exceptional verbal and nonverbal communication skills.
  • A strong desire for personal and professional growth.
  • Excellent time management skills and a strong work ethic.
  • A positive and professional attitude when interacting with colleagues and customers.
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