Verizon Customer Service Representative

3 weeks ago


Virginia Beach, Virginia, United States REI Communications Full time

We are a premier marketing and sales firm, dedicated to creating premium marketing and sales campaigns. Our team is committed to developing our employees' potential and building a team of talented, motivated individuals who will uphold our mission of being a market leader. We are seeking a Verizon Customer Service Associate to join our team.

Key Responsibilities:

  • Communicate and complete the enrollment process with other departments, serving as a liaison between Verizon sales, customer service, and advertising.
  • Provide top-notch customer service to current and potential customers, ensuring they have a knowledgeable and friendly resource to answer any questions.
  • Assist the Verizon sales team in providing excellent customer service to increase weekly and monthly sales goals.
  • Ensure the accuracy of all data during customer renewal or acquisition enrollment processes.
  • Attend Verizon Customer Service Associate meetings to increase client knowledge and drive sales.

Requirements:

  • High school diploma or GED.
  • Experience in a customer service or sales role preferred.
  • Highly organized, responsive, detail-oriented, team player with a "can-do" attitude and ability to prioritize and complete multiple tasks with a high degree of accuracy.
  • Self-directed and detail-oriented individual with an inquisitive nature and desire to solve problems.
  • Excellent interpersonal skills with a focus on rapport-building, listening, and questioning skills.


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