Hospitality Operations Manager

1 week ago

New York, New York, United States Sip and Guzzle Full time

Position Overview:

We are in search of a skilled and dedicated Service Manager to oversee our operations at Sip and Guzzle. This role is pivotal in shaping the guest experience, fostering employee development in a positive work atmosphere, and ensuring efficient business management.

The Service Manager is expected to embody the values of Ownership, maintain a proactive entrepreneurial spirit, and serve as a true representative of our restaurant's ethos and brand identity.

Key Responsibilities:

Operational Oversight:

  • Assist the General Manager in managing all operational aspects of the venue, including both front-of-house and back-of-house activities.
  • Work collaboratively with department leaders such as hosts, servers, bartenders, and support staff to guarantee seamless daily operations.
  • Continuously monitor operations to identify areas for enhancement and implement necessary improvements.

Team Leadership and Development:

  • Participate in the recruitment, hiring, and training of new personnel, ensuring alignment with our brand and service expectations.
  • Collaborate with the General Manager to perform staff evaluations and provide constructive feedback.
  • Assist in the creation and execution of training programs aimed at skill enhancement and fostering a culture of excellence.

Guest Engagement and Service Excellence:

  • Partner with the General Manager to uphold the highest standards of guest satisfaction and service quality.
  • Address guest inquiries and feedback promptly and professionally to ensure a memorable experience.

Financial Management:

  • Support financial analysis efforts, including budgeting, cost management, and revenue enhancement strategies.

Event Management:

  • Collaborate with the events team to organize and execute special occasions, ensuring alignment with our brand and enhancing guest interaction.

Health and Safety Standards:

  • Assist in the implementation and enforcement of health and safety protocols, ensuring compliance with all relevant regulations.

Vendor Relations:

  • Support the General Manager in managing relationships with vendors and suppliers, negotiating terms, and ensuring timely service delivery.

Quality Assurance:

Conduct regular assessments and audits to ensure compliance with quality standards across all operational areas.

Qualifications:

  • Minimum of 3 years of proven management experience in the Restaurant or Hospitality sector.
  • Strong operational expertise and familiarity with restaurant management.
  • Exceptional leadership and team-building capabilities.
  • Outstanding organizational and multitasking skills.
  • Effective communication and interpersonal abilities.
  • Capacity to collaborate effectively with the General Manager and departmental leaders.
  • Detail-oriented with a commitment to maintaining high service standards.

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