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Hospitality Operations Manager

2 months ago

New York, New York, United States Sip and Guzzle Full time

Position Overview: We are in search of a skilled and dedicated Service Manager to oversee operations at Sip and Guzzle. This role is pivotal in shaping guest experiences, fostering a positive work environment, and ensuring efficient business management.

Key Responsibilities:

Operational Oversight:

  • Support the General Manager in managing all operational aspects of the venue, including both front-of-house and back-of-house activities.
  • Work collaboratively with department leaders such as hosts, servers, bartenders, and support staff to ensure seamless daily operations.
  • Evaluate daily activities to pinpoint areas for enhancement and initiate necessary improvements.

Team Leadership and Development:

  • Assist in the recruitment, onboarding, and training of new personnel, ensuring alignment with the venue's brand and service expectations.
  • Partner with the General Manager to perform staff evaluations and provide constructive feedback.
  • Facilitate the creation and execution of training programs aimed at skill enhancement and fostering a culture of excellence.

Guest Satisfaction and Service Excellence:

  • Collaborate closely with the General Manager to uphold the highest standards of guest satisfaction and service quality.
  • Address guest inquiries and feedback in a timely and professional manner to guarantee an outstanding experience.

Financial Management:

  • Assist in financial assessments, including budgeting, cost management, and revenue enhancement strategies.

Event Coordination:

  • Work with the events team to organize and execute special occasions, ensuring they align with the brand and enhance guest engagement.

Health and Safety Standards:

  • Support the implementation and enforcement of health and safety protocols, ensuring compliance with all regulations.

Vendor Relations:

  • Assist the General Manager in managing vendor and supplier partnerships, negotiating terms, and ensuring timely deliveries.

Quality Assurance:

Conduct regular inspections and audits to maintain adherence to quality standards across all venue operations.

Qualifications:

  • Minimum of 3 years of proven experience in a management position within the Restaurant or Hospitality sector.
  • Strong operational knowledge and understanding of restaurant dynamics.
  • Exceptional leadership and team management capabilities.
  • Outstanding organizational and multitasking skills.
  • Effective communication and interpersonal abilities.
  • Ability to collaborate effectively with the General Manager and departmental leaders.
  • Detail-oriented with a commitment to upholding high service standards.