Hospitality Operations Manager

1 week ago


New York, New York, United States COQODAQ Full time
Company Overview:
Gracious Hospitality Management is a premier hospitality organization renowned for creating Michelin-starred and James Beard nominated dining experiences. Our focus lies in merging passion with profitability, ensuring that our guests receive unparalleled service and hospitality.

Position Summary:
We are in search of a skilled and enthusiastic Maitre D Manager to lead our exceptional hospitality team at our latest venture, COQODAQ.

Key Responsibilities:
  • Guest Relations: Act as the primary liaison between the front-of-house and culinary teams during service, ensuring a seamless dining experience for all guests.
  • VIP Management: Provide dedicated service to VIP patrons, fostering strong relationships and addressing their unique needs.
  • Customer Service: Develop and maintain positive relationships with customers, efficiently resolving any complaints or concerns.
  • Reservation Oversight: Take full ownership of the reservation book, monitoring all bookings and ensuring adherence to established protocols to maximize seating efficiency.
  • Operational Excellence: Conduct daily reviews of reservations, collaborating with management to optimize seating arrangements and enhance guest experiences.
  • Team Leadership: Supervise and train hosts and reservationists, ensuring that all team members deliver exceptional service in line with company standards.
  • Compliance and Safety: Conduct regular inspections to ensure compliance with health regulations and promote a safe working environment.

Qualifications:
  • Proven experience in a similar role within a fine-dining or high-volume setting.
  • Strong communication skills, both verbal and written, with the ability to maintain professionalism under pressure.
  • Familiarity with restaurant management software and a solid understanding of hospitality operations.
  • Ability to work flexible hours, including evenings, weekends, and holidays as required.
  • Knowledge of food safety standards and responsible alcohol service.

Benefits:
  • Competitive salary range of $85,000 - $100,000.
  • Comprehensive medical, dental, and vision insurance.
  • Flexible savings accounts for healthcare and dependent care.
  • Paid sick leave and vacation days.
  • Dining discounts and additional perks.

COQODAQ is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

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