Front Desk Ambassador

2 days ago


Williamsburg, Virginia, United States Travel + Leisure Full time

Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment and providing exceptional customer service? If so, we want to hear from you As a Guest Services Associate at Travel + Leisure Co., you'll play a vital role in making our guests' vacations unforgettable.

Key Responsibilities

You'll be responsible for:

  • Welcome guests with a smile and make them feel at home
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions
  • Process cash and credit card transactions efficiently and accurately
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes
  • Respond to guest inquiries and concerns in a timely and professional manner
Requirements

To succeed in this role, you'll need:

  • A professional appearance and a positive, can-do attitude
  • Excellent communication skills with the ability to read, write, and understand English
  • The ability to solve problems with minimal supervision
  • BASIC math skills and knowledge of proper cash handling procedures
  • The ability to multitask and work in a fast-paced environment
  • Strong attention to detail and organization skills
  • Basic computer and office skills
Salary & Benefits

We offer a competitive salary range of $15-$20 per hour, depending on experience, plus a comprehensive benefits package that includes medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, wish day paid time, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program.



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