Customer Relations Coordinator

1 week ago


Williamsburg, Virginia, United States Kingsmill Resort Full time
Front Desk Associate Job Description

We are seeking a highly skilled and experienced Front Desk Associate to join our team at Kingsmill Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our guests. This is a full-time position that requires a strong ability to communicate effectively, work independently, and make sound decisions in a fast-paced environment.

About the Role:

In this role, you will be responsible for registering guests, processing payments, and ensuring seamless check-in and check-out experiences. You will also be responsible for maintaining complete knowledge of all resort policies, procedures, and standards. Additionally, you will work closely with our team to ensure that every guest feels welcome and valued during their stay. Your duties will include:
  • Registering guests and processing payments in a timely and efficient manner
  • Maintaining complete knowledge of all resort policies, procedures, and standards
  • Providing accurate and helpful information to guests regarding resort facilities, locations, and activities


What We Offer:

We offer a competitive salary of $38,000 - $48,000 per year, depending on experience. In addition, we provide a range of benefits, including health insurance, paid time off, and opportunities for career advancement. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Requirements:

To be successful in this role, you will need to have:
  • Excellent communication and interpersonal skills
  • A strong ability to multitask and prioritize tasks efficiently
  • A passion for delivering exceptional customer service
  • The ability to work effectively in a fast-paced environment
  • A high school diploma or equivalent


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