Front Desk Team Lead

4 days ago


Williamsburg, Virginia, United States Holiday Inn Full time

**About the Role**

Holiday Inn is seeking a Front Desk Team Lead to join our team. As a Front Desk Team Lead, you will be responsible for managing the front desk team, including supervising staff, managing guest accounts, and ensuring exceptional guest service.

**Responsibilities Include:**

  • Supervising and training front desk staff
  • Managing guest accounts, including room charges and upgrades
  • Resolving guest complaints and ensuring guest satisfaction
  • Maintaining and updating hotel records and databases

**Requirements:**

  • 1+ year of experience in a similar role
  • Excellent communication and leadership skills
  • Ability to work effectively in a fast-paced environment

**Estimated Salary:** $55,000 - $75,000 per year

**How You'll Make an Impact:**

You will make a significant impact by providing exceptional guest service, managing the front desk team effectively, and contributing to the overall success of the hotel.



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