Restaurant Operations Manager
1 day ago
We are seeking a highly skilled and experienced Restaurant Manager to join our team at SERG Restaurant Group. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that all guests receive exceptional service and that our food and beverage standards are consistently met.
Key Responsibilities- Lead and manage a team of restaurant staff to achieve sales, cost, and guest satisfaction goals
- Develop and implement strategies to improve restaurant performance and profitability
- Ensure that all restaurant policies and procedures are followed and that all staff are trained and equipped to provide excellent service
- Monitor and control cash and other receipts, and ensure that all financial transactions are accurate and up-to-date
- Supervise and participate in kitchen and dining area cleaning activities, and ensure that all areas of the restaurant are clean and well-maintained
- Investigate and resolve guest complaints in a timely and professional manner
- Forecast staff, equipment, and supply requirements, and ensure that all necessary resources are available to meet business needs
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Ensure that all staff are knowledgeable of restaurant policies and procedures, and that all personnel actions are handled in accordance with company policies
- Must be 21 years of age or older
- Three or more years of front-of-the-house operations and/or experience as an assistant manager in the service or food and beverage industry preferred
- Able to understand and speak using the predominant language(s) of guests
- Excellent basic mathematical skills
- Able to handle money and operate a point-of-sale system
- Able to work in a standing position for long periods of time (up to 5 hours)
- Able to reach, bend, stoop and frequently lift up to 50 pounds
- Stamina and availability to work 55 hours per week, available days, nights, weekends and holidays
- Major Medical Health Insurance
- Vision, Dental and Life insurance options
- Supplemental insurance
- Discounts at the SERG Restaurants and Retail
- Opportunities for growth and advancement
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