Mansion Operations Manager

24 hours ago

Hilton Head, South Carolina, United States Haig Point Club Full time
Job Summary

We are seeking a highly skilled and experienced Mansion Area Supervisor to join our team at Haig Point Club & Community. As a key member of our operations team, you will be responsible for overseeing the daily activities of the Mansion, General Store, Bistro, and Golf Cart services, ensuring exceptional hospitality and a warm welcome for our members and guests.

Key Responsibilities
  1. Leadership and Supervision
  • Lead, motivate, and supervise staff to ensure exceptional service and smooth operations.
  • Conduct training and performance evaluations for staff.
  • Create and manage staff schedules.
  1. Guest Services
  • Ensure that members and guests are greeted in a professional and friendly manner, addressing their needs and inquiries promptly.
  • Resolve complaints and issues with empathy and professionalism, ensuring member and guest satisfaction.
  1. Operations Management
  • Monitor and manage the Mansion area, Bistro, General Store, and Golf Cart service.
  • Manage check-ins and check-outs.
  • Ensure that the Mansion, Bistro, and General Store are clean, organized, and stocked with necessary supplies.
  • Organize and maintain records of inventory for supplies, linens, and guest amenities to ensure availability and timely replenishment.
  • Work together with staff to ensure a safe, clean, and satisfying work environment.
  • Implement and enforce policies and procedures to ensure compliance with club standards.
  • Coordinate with other departments to ensure guest satisfaction.
  • Coordinate with the Facilities coordinator for minor repairs and maintenance tasks.
  • Ensure the Golf Carts and parking area are maintained and cleaned.
  • Supervise purchases and review invoices for accuracy.
  1. Customer Experience
  • Enhance the member and guest experience by providing personalized service and anticipating guest needs.
  • Foster a positive and welcoming environment for members, guests, and staff.

Requirements

High school diploma or general education degree (GED); two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; to write routine reports and correspondence; to speak effectively before groups of customers or associates of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

Frequently stands, walks, climbs stairs; uses hands to finger, handle, or feel; reaches with hands and arms; talks and hears, sits, climbs, balances, stoops, kneels, crouches, and smells. Frequently lifts up to 40 pounds. Operates gas and electric vehicles, pushes and pulls heavy cargo trailers.

Job Knowledge, Skill, and Ability Preferences

  • Ability to read and speak English may be required in order to perform the duties of the job.
  • Ability to operate both automatic and manual transmission vehicles.
  • Ability to use telephone and computer equipment, including email, internet, word, and spreadsheet applications.
  • Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Knowledge of Information Technology applications, telephone use, and computer use, including lodging systems applications.
  • Clerical knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and terminology.

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