Branch Operations Associate Manager
4 hours ago
About the job
Wells Fargo is seeking a Branch Operations Associate Manager to lead and supervise the risk and operations of teller functions, delivering exceptional customer service and colleague experience. The successful candidate will provide feedback and present ideas for improving customer service and colleague experience, perform operational and customer support tasks, and manage the schedule and daily operations of the teller line.
Key responsibilities include:
- Leading and supervising risk and operations of teller functions
- Providing feedback and presenting ideas for improving customer service and colleague experience
- Performing operational and customer support tasks
- Managing the schedule and daily operations of the teller line
- Making decisions and resolving issues related to daily operations of the teller line
Requirements include:
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
- 1+ years of leadership experience
Preferred qualifications include:
- Leadership skills, including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment
Wells Fargo is an equal opportunity employer and welcomes applications from all qualified candidates.
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