Client Service Manager

19 hours ago


Honolulu, Hawaii, United States Senior Helpers - Honolulu-Moanalua Full time
Job Title: Client Service Manager

Job Summary:

The Client Service Manager will be responsible for delivering exceptional client experiences and driving business growth for Senior Helpers Honolulu-Moanalua. This role involves managing client relationships, converting leads, and ensuring client satisfaction.

Key Responsibilities:

  • Develop and implement client care plans to meet business objectives.
  • Build and maintain strong relationships with clients and their families.
  • Conduct regular client visits to assess service quality and satisfaction.
  • Communicate effectively with clients, caregivers, and internal teams to resolve issues and improve services.
  • Identify opportunities to enhance client quality of life through various service offerings.
  • Collaborate with the Director of Operations to achieve business goals and objectives.

Requirements:

  • Bachelor's degree and three years of related work experience preferred.
  • Minimum of one year of experience managing clients and employees.
  • Previous home care or home health industry experience preferred.
  • Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
  • Strong verbal communication and follow-up skills with prospects, clients, client families, and referral sources.
  • Ability to work independently and as part of a team.

What We Offer:

Senior Helpers Honolulu-Moanalua offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.



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