Client Service Manager
19 hours ago
Job Summary:
The Client Service Manager will be responsible for delivering exceptional client experiences and driving business growth for Senior Helpers Honolulu-Moanalua. This role involves managing client relationships, converting leads, and ensuring client satisfaction.
Key Responsibilities:
- Develop and implement client care plans to meet business objectives.
- Build and maintain strong relationships with clients and their families.
- Conduct regular client visits to assess service quality and satisfaction.
- Communicate effectively with clients, caregivers, and internal teams to resolve issues and improve services.
- Identify opportunities to enhance client quality of life through various service offerings.
- Collaborate with the Director of Operations to achieve business goals and objectives.
Requirements:
- Bachelor's degree and three years of related work experience preferred.
- Minimum of one year of experience managing clients and employees.
- Previous home care or home health industry experience preferred.
- Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
- Strong verbal communication and follow-up skills with prospects, clients, client families, and referral sources.
- Ability to work independently and as part of a team.
What We Offer:
Senior Helpers Honolulu-Moanalua offers a dynamic work environment, competitive compensation, and opportunities for professional growth and development.
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