Administrative Coordinator

2 weeks ago


Glendale, Arizona, United States Floor Coverings International of North Phoenix Full time
Job Overview

Key Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Comprehensive health coverage
  • Generous paid leave
  • Profit-sharing opportunities

Floor Coverings International stands as the leading mobile flooring provider in North America. With a network of over 225 locations throughout the United States and Canada, our innovative shop-at-home model enables clients to select their ideal flooring solutions from the comfort of their homes. Our extensive customer base has awarded us an impressive average rating of 4.8 stars.


As an Office Manager at Floor Coverings International of North Phoenix, you play a pivotal role in the growth and development of the local franchise. Your contributions will facilitate the creation of more proposals, oversee the scheduling and execution of projects, support marketing initiatives, and help maintain accurate financial records.


Perks and Benefits of the Office Manager Role:
  • No prior experience is necessary, although 1-3 years of relevant experience is preferred.
  • Comprehensive training provided.
  • Full-time position.
  • Annual company convention based on local goals.
  • Access to the Mobile Showroom for work-related appointments (company covers insurance and fuel costs).

Responsibilities of the Office Manager:

Customer Management
  • Build trust with clients by consistently embodying our Core Values.
  • Create enthusiastic advocates by delivering exceptional service.
  • Promptly convert leads into appointments for the sales team.
  • Follow up on outstanding proposals as necessary.
  • Maintain an organized and welcoming showroom and office environment.
  • Assist in the planning, management, and execution of local marketing strategies.
  • Resolve customer disputes effectively.

Marketing
  • Ensure clients feel valued by providing service that exceeds expectations.
  • Enhance emotional connections with clients and the community through engaging activities.
  • Support and participate in local home shows.
  • Assist in implementing local marketing initiatives as required.

Operations (Production)
  • Meet weekly with sales personnel to review recent sales and customer expectations.
  • Accurately order necessary products for jobs and follow up on deliveries.
  • Coordinate job schedules to align with customer and installer availability.
  • Communicate start dates and times with installers and clients.
  • Keep clients updated on installation progress and job details.
  • Obtain written consent for any changes to contracted work.
  • Confirm work scope and compensation with installers before job commencement.
  • Daily update of Salesforce/production board with job status and upcoming schedules.

Financial Management
  • Complete job costing forms with relevant details as jobs are secured and completed.
  • Update QuickBooks daily for all income and expenditures accurately.
  • Manage timely payment of business-related expenses.

Continuous Improvement
  • Attend weekly meetings with the owner at designated times.
  • Submit the GS&R Prep form weekly via email.
  • Work towards meeting weekly and monthly goals.
  • Be available for training seminars at the owner's discretion.
  • Make decisions and act in alignment with Floor Coverings International's core values and mission.

Qualifications for the Office Manager Position:
  • Exceptional customer service abilities
  • Strong communication skills, especially over the phone
  • Highly organized, detail-oriented, and capable of multitasking
  • Experience with bookkeeping using QuickBooks is advantageous
  • Able to work independently without supervision


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