Administrative Coordinator
2 weeks ago
Key Benefits:
- Performance-based bonuses
- Attractive salary package
- Comprehensive health coverage
- Generous paid leave
- Profit-sharing opportunities
Floor Coverings International is the leading mobile flooring provider in North America, boasting over 225 locations throughout the United States and Canada. Our innovative shop-at-home model ensures that customers can enjoy a seamless flooring experience from the comfort of their homes, earning us an impressive average rating of 4.8 stars from over 400,000 satisfied customers.
As an Office Administration Specialist at Floor Coverings International, you will play a crucial role in driving the growth and success of our local franchise. Your contributions will enable the creation of more proposals, streamline project scheduling and installations, support marketing initiatives, and maintain accurate financial records.
Perks and Benefits of the Office Administration Role:
- No prior experience necessary, although 1-3 years of relevant experience is preferred.
- Comprehensive training provided.
- Full-time position available.
- Annual company gathering based on local goals.
- Access to the Mobile Showroom for work-related appointments (company covers insurance and fuel costs).
Key Responsibilities:
Customer Relations
- Build trust with clients by embodying our Core Values consistently.
- Create enthusiastic advocates by delivering exceptional service.
- Promptly convert leads into appointments for the sales team.
- Follow up on pending proposals as necessary.
- Maintain an organized and welcoming showroom and office environment.
- Assist in the planning, execution, and management of local marketing strategies.
- Resolve customer disputes effectively.
Marketing Engagement
- Ensure clients feel valued by providing outstanding service that exceeds expectations.
- Enhance emotional connections with clients and the community through engaging activities.
- Support and participate in local home shows.
- Assist in implementing local marketing campaigns as required.
Operational Management
- Meet weekly with sales personnel to review recent sales and customer expectations.
- Accurately order all necessary products for projects and follow up on deliveries.
- Coordinate job schedules to align with customer and installer availability.
- Communicate start dates and times with installers and clients.
- Provide clients with ongoing updates regarding installation progress.
- Obtain written consent for any changes to contracted work.
- Confirm project scope and compensation with installers before job commencement.
- Update project status and schedules daily in Salesforce/production board.
Financial Management
- Complete job costing forms with relevant details upon project completion.
- Maintain daily updates in QuickBooks for all income and expenses.
- Track and manage timely payments for business-related expenses.
Continuous Improvement
- Participate in weekly meetings with the owner at scheduled intervals.
- Submit weekly GS&R Prep forms via email.
- Work towards achieving weekly and monthly objectives.
- Be available for training seminars as determined by the owner.
- Make decisions aligned with Floor Coverings International's core values and mission.
Qualifications for the Office Administration Specialist:
- Exceptional customer service abilities
- Strong verbal communication skills, especially over the phone
- Highly organized, detail-oriented, and capable of multitasking
- Experience with QuickBooks is advantageous
- Able to work independently with minimal supervision
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