Administrative Support Specialist

7 days ago

Goodlettsville, Tennessee, United States American Health Partners Full time
Job Summary

The Business Office Coordinator is a vital member of the American Health Partners team, responsible for performing daily administrative duties and providing backup support as needed. This role requires a high level of organization, attention to detail, and excellent communication skills.

Key Responsibilities
  • Maintain accurate and up-to-date records in the Vision software program, ensuring timely and efficient information management.
  • Produce and review various reports, including payor reports, demographic reports, and patient payer set-up reports, to ensure accuracy and compliance.
  • Assist administrators with invoice management, including processing and tracking payments.
  • Collect private pay and other assigned accounts, verifying insurance information and processing payments as necessary.
  • Verify insurance coverage for incoming patients, including primary and secondary payor sources.
  • Receive and process co-payments from patients upon admission, as applicable.
  • Post progress on outstanding receivables reports and manage bank deposits or forward monies to the Central Business Office as directed.
  • Process incoming patient payer source information listings in the software system, completing the sequencing of payer sources.
  • Serve as the primary point of contact for the Central Business Office, responding promptly to inquiries and requests for information.
  • Receive and review patient statements from the Central Business Office, mailing them to residents' families as necessary.
  • Assist with payroll and resident trust account management, as needed.
  • Perform and/or assist with commercial insurance precertification and follow-ups, adhering to insurance rules and regulations.
  • Maintain a daily census of the facility's patients and perform weekly census reconciliation.
  • Serve as the primary point of contact for inquiries and concerns regarding financial eligibility for residents' families.
  • Resolve issues concerning resident eligibility with the Department of Human Services and other relevant authorities.
  • Provide assistance in tracking pre-admission evaluation, recertification, and the 90-day rule for Medicaid billing.
  • Maintain the confidentiality of patient, employee, and facility information, adhering to relevant laws and regulations.
Requirements
  • Accounting knowledge and experience, preferably in a healthcare setting.
  • Excellent verbal and written communication skills, with the ability to interact effectively with patients, families, and staff.
  • Excellent interpersonal and customer service skills, with a focus on providing exceptional support to residents and their families.
  • Excellent organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Excellent time management skills, with a proven ability to meet deadlines and adapt to changing priorities.
  • Proficiency with Microsoft Office Suite or related software, with the ability to learn HRIS and/or scheduling systems.
  • Successful completion of required training and certification programs.
  • Ability to work independently, with a high level of autonomy and self-motivation.
  • Flexibility to work varied hours, including occasional evenings, weekends, and holidays.
  • Ability to travel, as required.
Working Conditions

The Business Office Coordinator will work in a standard office environment, with a well-lit, comfortable, and temperature-controlled workspace. The position requires the ability to lift up to 25 pounds and to stand, walk, sit, bend, reach, kneel, push, and pull as needed.

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