Guest Services Representative at San Luis Resort

1 week ago


Galveston, Texas, United States San Luis Resort Full time

Position Overview:

Guest Services Representative

The Guest Services Representative plays a vital role in creating a welcoming atmosphere for all visitors.

Key Responsibilities:

  • Deliver exceptional, courteous, and professional service to guests, ensuring a positive experience during their stay.
  • Check in new arrivals by completing necessary documentation and collecting payment details.
  • Handle the settlement of guest accounts upon departure, managing payments and addressing any billing issues.
  • Provide information regarding local attractions and entertainment options to enhance guests' experiences.
  • Generate and manage routine reports, and assist in onboarding new team members.
  • Foster positive relationships with guests and staff, addressing any concerns and directing issues to the appropriate personnel when necessary.
  • Support other departments with guest-related needs as required.
  • Maintain a clean and safe work environment, adhering to health and safety standards.
  • Perform additional duties as assigned by management.

Qualifications:

  • High school diploma or equivalent.
  • Experience in high-volume customer service settings.
  • Preferred: At least one year of experience in hotel front desk operations.

Benefits Offered:

  • Comprehensive benefits packages tailored to your needs.
  • Paid time off for work-life balance.
  • 401K retirement plan.
  • Opportunities for career advancement.
  • A respectful and inclusive workplace that values diversity.
  • Employee discounts on dining, retail, and accommodations.
  • Community engagement and volunteer opportunities.

Note: This overview provides a summary of the responsibilities and qualifications for the role and does not encompass the complete job description, which includes all duties, skills, requirements, and working conditions associated with the position.

Compensation:
USD $16.00 /Hr.



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