Customer Service Teller

1 week ago

Galveston, Texas, United States UFCU Full time

About UFCU

Established in 1936, UFCU has expanded to support over 384,816 members. We pride ourselves on being more than just a financial entity; our team members are integral to our mission. We are committed to enhancing our Members' financial well-being and nurturing robust communities.

Our goal is to be cherished by millions of members and built to endure for generations. Our staff are not only employees but also Members, embodying innovation, agility, and a dedication to service excellence. We provide a competitive compensation and benefits package that reflects our commitment to our people, who are at the heart of our operations.

UFCU promotes a collaborative, diverse, and inclusive workplace that encourages innovation, performance excellence, and career advancement. If you seek a fulfilling, purpose-driven career that positively impacts our communities, UFCU is the ideal place for you. Join us and work with intention.

Job Overview

Under direct supervision, a Part-Time Teller I is expected to exhibit behaviors essential for delivering outstanding member service by executing transactions based on member requests and fostering member relationships through relevant product offerings. A Part-Time Teller I should actively contribute to branch success, encompassing sales achievements, accountability, attention to detail, stress management, problem-solving, sound judgment, effective communication, teamwork, and initiative.

Consistently recognized as a leading Credit Union and Mortgage Company, UFCU takes pride in its people-first culture. We value our employees as much as our Members, fostering an environment where everyone cares for one another – akin to family. If you aspire to love your work, make a difference in your community, and empower individuals to transform their lives, we welcome you.

Key Responsibilities

Member Engagement:

Welcome members Ensure branch cleanliness and organization Clarify basic products and services Identify member needs Address member inquiries Resolve member concerns

Account Management:

Navigate various computer systems Update address, phone number, and email information Manage check re-orders Set up direct deposits Assist with online and mobile banking

Compliance:

Perform additional duties as assigned. Adhere to all organizational policies, procedures, and ethical standards. Complete mandatory regulatory training as required. Maintain strict compliance with all relevant laws, regulations, and internal controls specific to your role.

Transaction Processing:

Execute transactions, process mail deposits, night drop, and cash advances Manage access to safe deposit boxes Scan checks for processing Verify and process member checks Communicate check holds Print necessary documents, including statements and direct deposit forms

Skills and Qualifications

Ability to cultivate relationships and communicate effectively Strong active listening skills Excellent verbal, interpersonal, and written communication abilities Adaptability to a fast-paced environment Sound judgment and problem-solving skills to assist Members Attention to detail Strong organizational and time management capabilities Team-oriented with a respectful and helpful attitude Proficient in Microsoft Office Suite Ability to pass pre-employment background checks

Core Competencies

Demonstrating Member Focus Commitment to Performance Excellence Fostering Innovation

Experience Requirements

Required Qualifications

High School Diploma or GED At least six (6) months of experience in a teller or cash handling role Minimum of six (6) months of customer service experience A Bachelor's Degree in Business or Finance may substitute for experience At least six (6) months of experience in a team setting

Preferred Qualifications

Bilingual in English and Spanish Bachelor's Degree Experience in a Credit Union Familiarity with financial industry regulations Military background

Important Information Before Applying

Work Hours

Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm.

This position requires working 5 hours, 4 days per week from 10am-3pm or 11am-4pm, and every Saturday from 9:30am-2:30pm. This schedule includes one full day off during the week.

About This Career Opportunity

We are continuously seeking exceptional talent. If you are interested in a career with a socially responsible, service-oriented organization and wish to enjoy your work, consider joining our UFCU team.

INDUFCU

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