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Access Center Customer Service Representative
2 months ago
Position Overview: This role necessitates a Bachelor's degree or equivalent experience, or a High School diploma accompanied by two years of customer service and/or administrative experience. The position is crucial in representing the organization, fostering a supportive and assured environment for all individuals contacting the Access Center.
Key Responsibilities:
- Deliver outstanding customer service in a 24/7 Call Center setting.
- Manage a substantial volume of calls while assisting individuals with appointment scheduling and addressing their inquiries.
- Maintain positive and professional communication consistently.
- Evaluate caller concerns to identify the most effective resolution strategies.
- Collaborate with nursing personnel to swiftly address urgent patient matters.
- Employ various software tools to oversee patient data and facilitate care processes.
- Adhere to institutional policies and guidelines rigorously.
- Possess comprehensive knowledge of all clinical departments, resources, scheduling protocols, and clinic operations.
- Prioritize calls effectively to support nursing interventions.
Compensation: Salary will be determined based on experience. UTMB Health is dedicated to providing equal employment opportunities without discrimination based on race, color, religion, age, national origin, gender, sexual orientation, disability, veteran status, or any other protected status.
