Sales Support Coordinator

1 week ago


Kissimmee, Florida, United States Nursery Supplies Full time

Customer Service Representative

Nursery Supplies, Inc. stands at the forefront of providing sustainable solutions for the horticultural sector, delivering a diverse array of premium products alongside outstanding customer support. Our mission is to cultivate robust relationships with our clients while advancing product development and eco-friendly practices.

Position Overview: Customer Service Representative

Location: Kissimmee, FL

Department: Customer Service

The Customer Service Representative plays a crucial role in overseeing sales orders within a specified region, which encompasses order processing, fulfillment, and nurturing customer relationships. This position reports directly to the Customer Service Manager and works in close partnership with the Regional Sales Manager to guarantee efficient order delivery.

Key Responsibilities:

  • Process and document incoming orders from various sources
  • Keep customers informed about their order status and any modifications
  • Provide customers with pricing and availability details
  • Manage return goods authorizations
  • Engage proactively with customers to ensure their satisfaction
  • Maintain precise records of customer interactions and sales data
  • Respond swiftly to customer inquiries and resolve any issues
  • Follow company policies and procedures diligently

Essential Qualifications:

A minimum of five years of experience in customer service

Strong organizational skills and the ability to manage multiple tasks

Proficiency in Microsoft Office or comparable software

Exceptional written and verbal communication abilities

Preferred Qualifications:

Experience with ERP systems, such as JD Edwards

A willingness to learn and adapt to new methodologies

Education:

A Bachelor's Degree is preferred

Physical Requirements:

Capability to lift items weighing up to 15 pounds

Nursery Supplies, Inc. is committed to fostering diversity and equal opportunity within the workplace. We encourage qualified candidates from all backgrounds to apply without discrimination based on any protected status.



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