Patient Service Representative

1 day ago


Orchard Park, New York, United States EXCELSIOR ORTHOPAEDICS GROUP Full time
Job Title: Patient Service Representative

At Excelsior Orthopaedics Group, we are seeking a highly skilled and detail-oriented Patient Service Representative to join our team.

Job Summary

The Patient Service Representative is the first point of contact for our patients, providing exceptional customer service and ensuring a seamless experience. This role requires a strong understanding of medical terminology, proficiency in EMR systems, and excellent communication skills.

Key Responsibilities
  • Verify appointment and insurance information, entering registration details into Medent.
  • Perform registration procedures for new and follow-up patients, obtaining demographic, insurance, and payment information.
  • Collect copays, balance cash drawers, and log weekly/monthly totals.
  • Verify insurance three days prior to HealtheNet, ensuring daily quotas are met.
  • Act as a liaison between patients and the billing department regarding billing issues.
  • Pull registrations through the patient portal.
  • Apply knowledge of medical terminology, specifically orthopedic terminology.
  • Proficiency in EMR and practice management computer programs.
Requirements and Qualifications
  • Associate's degree preferred; high school diploma or GED required.
  • 2+ years of medical office experience; patient registration experience desired.
  • EMR experience required; MEDENT preferred.
Physical Demands
  • Manual and finger dexterity, eye-hand coordination to enter data and operate office equipment.
  • Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
  • Frequent sitting, occasional standing and walking required.
  • Occasional lifting and carrying items weighing up to 10 pounds.


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