Patient Service Representative
1 day ago
At Excelsior Orthopaedics Group, we are seeking a highly skilled and detail-oriented Patient Service Representative to join our team.
Job SummaryThe Patient Service Representative is the first point of contact for our patients, providing exceptional customer service and ensuring a seamless experience. This role requires a strong understanding of medical terminology, proficiency in EMR systems, and excellent communication skills.
Key Responsibilities- Verify appointment and insurance information, entering registration details into Medent.
- Perform registration procedures for new and follow-up patients, obtaining demographic, insurance, and payment information.
- Collect copays, balance cash drawers, and log weekly/monthly totals.
- Verify insurance three days prior to HealtheNet, ensuring daily quotas are met.
- Act as a liaison between patients and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Apply knowledge of medical terminology, specifically orthopedic terminology.
- Proficiency in EMR and practice management computer programs.
- Associate's degree preferred; high school diploma or GED required.
- 2+ years of medical office experience; patient registration experience desired.
- EMR experience required; MEDENT preferred.
- Manual and finger dexterity, eye-hand coordination to enter data and operate office equipment.
- Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
- Frequent sitting, occasional standing and walking required.
- Occasional lifting and carrying items weighing up to 10 pounds.
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Patient Service Representative
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Orchard Park, New York, United States EXCELSIOR ORTHOPAEDICS GROUP Full timeJob Title: Patient Service RepresentativeAt Excelsior Orthopaedics Group, we are seeking a highly skilled and customer-focused Patient Service Representative to join our team.Job SummaryThe Patient Service Representative is the first point of contact for our patients, providing exceptional customer service and ensuring a seamless experience. This role...
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Patient Service Representative
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Orchard Park, New York, United States EXCELSIOR ORTHOPAEDICS GROUP Full timeJob Title: Patient Service RepresentativeAt Excelsior Orthopaedics Group, we are seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As the first point of contact for our patients, you will play a critical role in ensuring their experience is exceptional.Key Responsibilities:Verify appointment and insurance...
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