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Patient Experience Coordinator

2 months ago

Denver, Colorado, United States Serenity Healthcare Full time
Revolutionize Healthcare with Serenity Healthcare

We are a leader in the field of healthcare technology, using advanced medical devices to give our patients long-term success even when other treatments have failed. Our innovative approach and patient-centered care are revolutionizing the field of healthcare.

Job Summary: We are seeking a Patient Experience Specialist to join our team at our Lakewood office. As a Patient Experience Specialist, you will be responsible for educating patients on new-to-market healing technologies and helping them to understand the benefits of TMS and Ketamine.

Responsibilities:

  • Be the expert on TMS and Ketamine, with training and studies provided.
  • Ownership for all patients on your provider's schedule.
  • One on one meetings with patients to connect treatment solutions to their individual needs.
  • Support healing through education, connection, and focus on TMS and Ketamine.

Benefits:

  • Accelerated healthcare career growth – rapid advancement opportunities.
  • Insurance benefits (Medical, Dental, Vision) and 401K.
  • 20 days off annually (10 PTO days and 10 Holidays).
  • Employee access to Serenity's treatment options.

Qualifications:

  • High School Diploma or GED.
  • 2-3+ years of experience in a full-time customer service role.
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.

About Serenity Healthcare: We are committed to providing our patients with access to innovative treatments and exceptional care. Our team is dedicated to helping patients take back their lives with a revolutionary technological approach to healthcare.

Equal Opportunity Employer: In accordance with Colorado's Equal Pay for Equal Work Act, this position pays $22/hour.