Spa Service Coordinator
2 weeks ago
Job Summary
The Spa Coordinator will play a key role in delivering exceptional guest experiences at our luxurious Omni Hilton Head Oceanfront Resort. As a member of our spa therapy team, you will be responsible for providing top-notch service, creating a sensory journey for our guests, and helping them to relax and rejuvenate.
Responsibilities
- Check guests in and out according to Omni standards
- Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service
- Upsell, cross-sell, and pre-sell spa services and products
- Provide tours of the spa and offer/serve beverages as needed
- Communicate spa promotions with guests
Requirements
- Ability to communicate effectively in a professional business environment
- Ability to accurately and efficiently input information into computer systems
- Ability to prioritize, organize, and follow up on all responsibilities
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Ability to stand for long periods of time
- Previous customer service experience
- Previous cashiering experience is preferred
- Previous administrative experience preferred
- Previous scheduling experience preferred
- High school diploma or equivalent
- Ability to lift, carry, push, pull 30 lbs
About Omni Hotels & Resorts
Omni Hotels & Resorts is an equal opportunity employer - vets/disability.
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