Spa Service Coordinator

2 weeks ago


Hilton Head Island, South Carolina, United States Omni Hotels & Resorts Full time

Job Summary

The Spa Coordinator will play a key role in delivering exceptional guest experiences at our luxurious Omni Hilton Head Oceanfront Resort. As a member of our spa therapy team, you will be responsible for providing top-notch service, creating a sensory journey for our guests, and helping them to relax and rejuvenate.

Responsibilities

  • Check guests in and out according to Omni standards
  • Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service
  • Upsell, cross-sell, and pre-sell spa services and products
  • Provide tours of the spa and offer/serve beverages as needed
  • Communicate spa promotions with guests

Requirements

  • Ability to communicate effectively in a professional business environment
  • Ability to accurately and efficiently input information into computer systems
  • Ability to prioritize, organize, and follow up on all responsibilities
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Ability to stand for long periods of time
  • Previous customer service experience
  • Previous cashiering experience is preferred
  • Previous administrative experience preferred
  • Previous scheduling experience preferred
  • High school diploma or equivalent
  • Ability to lift, carry, push, pull 30 lbs

About Omni Hotels & Resorts

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.



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