Enterprise Customer Success Manager
12 hours ago
Narvar is a leading platform for post-purchase experiences. We're seeking an experienced Customer Success Manager to join our team and help drive customer loyalty through seamless interactions.
Key Responsibilities- Own the health and success of your customers from go-live through to renewal and expansion
- Proactively engage clients to demonstrate value and identify opportunities for growth and advocacy
- Use data insights to track client health and forecast and mitigate risk of churn
- Collaborate with product and engineering teams to synthesize customer feedback and drive product development
- Partner with sales counterparts to ensure renewal and expansion opportunities are planned and actioned efficiently
- Contribute to the scalability of the customer success team through documentation and process optimization
- BA/BS degree required
- Minimum of 5+ years experience as a Customer Success Manager at a SaaS company
- Master multitasker with outstanding attention to detail
- Influence product, success, support, and sales teams to get things done
- Strong project management and communication skills
- Superb client-facing skills and enthusiasm for driving customer success
- Domain knowledge of retail, e-commerce, or logistics
We're on a mission to simplify the everyday lives of consumers. Our platform focuses on driving customer loyalty through seamless post-purchase experiences. If you're passionate about customer success and want to join a dynamic team, we'd love to hear from you.
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