Enterprise Customer Success Manager

12 hours ago


Atlanta, Georgia, United States Narvar Full time
{"title": "Customer Success Manager", "description": "Job Summary

Narvar is a leading platform for post-purchase experiences. We're seeking an experienced Customer Success Manager to join our team and help drive customer loyalty through seamless interactions.

Key Responsibilities
  • Own the health and success of your customers from go-live through to renewal and expansion
  • Proactively engage clients to demonstrate value and identify opportunities for growth and advocacy
  • Use data insights to track client health and forecast and mitigate risk of churn
  • Collaborate with product and engineering teams to synthesize customer feedback and drive product development
  • Partner with sales counterparts to ensure renewal and expansion opportunities are planned and actioned efficiently
  • Contribute to the scalability of the customer success team through documentation and process optimization
Requirements
  • BA/BS degree required
  • Minimum of 5+ years experience as a Customer Success Manager at a SaaS company
  • Master multitasker with outstanding attention to detail
  • Influence product, success, support, and sales teams to get things done
  • Strong project management and communication skills
  • Superb client-facing skills and enthusiasm for driving customer success
  • Domain knowledge of retail, e-commerce, or logistics
About Narvar

We're on a mission to simplify the everyday lives of consumers. Our platform focuses on driving customer loyalty through seamless post-purchase experiences. If you're passionate about customer success and want to join a dynamic team, we'd love to hear from you.

", "lang_code": "en-US"}

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