Customer Success Manager

8 hours ago


Atlanta, Georgia, United States Flowable AG Full time
{"title": "Customer Success Manager", "description": "

At Flowable AG, we're seeking a skilled Customer Success Manager to join our team. As a key partner to our customers, you'll play a vital role in ensuring their success and maximizing value from their investment in our Intelligent Business Automation solutions.

Key Responsibilities:
  • Customer Enablement: Assist with the onboarding of new customers, identify risks in achieving their stated business goals, and provide general customer guidance to increase product adoption rates.
  • Satisfaction and Expansion: Understand customer outcomes by communicating with customers, analyzing satisfaction rates, and gathering feedback to drive retention and growth.
  • Collaboration: Act as the primary contact between the company and our customers, working closely with internal teams, including sales, support, product management, and the global management team.
Requirements:
  • At least 3 years' experience as a Customer Success Manager, Business Consultant, Project Manager, or similar role.
  • Passion for sales and ability to identify growth opportunities within our existing customers.
  • Experience with software development projects is essential; exposure and knowledge in the BPM area is a plus.
  • Business Case development skills and ability to calculate ROI and track project status and financials.
  • Ability to influence and drive issue resolution with customers and cross-functional teams within Flowable.
  • Excellent communication and presentation skills.
  • Fluency in English.
What We Offer:
  • Flexible working hours, training, and home-office possibilities.
  • Direct impact: As a global Customer Success Manager, you'll have the opportunity to help shape our CSM offering and organization globally.
  • Management interaction: Working closely with our VP of Customer Success, you'll have daily interaction with various members of the management team.
  • Variety: Supporting an assigned set of our over 100 enterprise customers across the world, you can expect a dynamic and fast-paced working environment where no two days will be the same.

About Us: Flowable AG is the leading provider of open-source Intelligent Business Automation solutions that combine the power of Case, Process, and Decision support into a single platform. Used by many of the world's leading organizations, our solutions enable the digital transformation of business processes.

", "lang_code": "en-US"}

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