Customer Success Manager

8 hours ago


Atlanta, Georgia, United States Salesforce Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.

Key Responsibilities
  • Orchestrate all deliverables for our Signature customers, including onboarding, contract renewal, and growth opportunities.
  • Develop deep relationships with customer stakeholders and provide strategic guidance to drive implementation health and adoption.
  • Partner across Salesforce to provide a unified Signature experience for our customers.
  • Collaborate with cross-functional teams to resolve customer needs and projects.
  • Communicate the value of Signature Success to customers and internal stakeholders.
Requirements
  • Minimum 8 years of experience in technical customer success, Salesforce CRM, or SaaS platform use.
  • Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.
  • 4+ years' experience in management consulting services.
  • Excellent communication and presentation skills.
  • Ability to analyze technical concepts and translate them into business terms.
  • US Citizenship.
Preferred Requirements
  • Salesforce product certifications.
  • Knowledge of Salesforce products and features.
  • Experience working with Enterprise-level customers.
What We Offer
  • World-class enablement and on-demand training.
  • Exposure to executive thought leaders.
  • Clear path to promotion with accelerated leadership development programs.
  • Weekly 1:1 coaching with leadership.
  • Fast Ramp mentorship program.
  • Week-long product boot camp.
  • Sandler Sales Training.
About Salesforce

Salesforce is a leader in customer relationship management and a pioneer in cloud computing. We believe that the business of business is to improve the state of our world. Our values of equality, innovation, and customer success drive everything we do.



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