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Customer Success Account Management Lead

2 months ago

Atlanta, Georgia, United States Microsoft Corporation Full time
Customer Success Account Management - Manager

Microsoft is committed to empowering every person and organization on the planet to achieve more. As a Customer Success Account Management - Manager, you will play a critical role in driving customer satisfaction and value realization through effective delivery of cloud solutions and services.

Key Responsibilities:
  • Lead a high-performing team of Customer Success Account Managers in delivering end-to-end service programs to assigned customers.
  • Develop and execute strategic plans to drive customer growth, adoption, and consumption of Microsoft cloud solutions.
  • Collaborate with internal and external stakeholders to anticipate and mitigate blockers to customer success goals.
  • Develop and manage a diverse and inclusive team of Customer Success Account Managers, providing coaching, feedback, and direction to drive high-performance.
  • Stay up-to-date on new and improved cloud scenarios and workloads, and apply this knowledge to drive customer value realization and satisfaction.
Requirements:
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field, and 6+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • Or Master's Degree in Business, Sociology, Psychology, Computer Science, or related field, and 4+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • Or equivalent experience.
Preferred Qualifications:
  • 5+ years of relevant work experience within the customer industry.
  • Proven ability to map customer needs to solutions.
  • Understanding of Enterprise cloud workloads.
  • Ability to stay up-to-date on new and improved cross-cloud scenarios and workloads.
  • Empathy, curiosity, and desire to constantly improve, acquire new skills, and drive for results.
What We Offer:
  • Competitive base pay range of $129,200 - $248,800 per year, with a different range applicable to specific work locations.
  • Benefits and other compensation, including customer relationship management, account planning, opportunity and pursuit management, consumption and delivery execution, staffing and skilling, leadership, change, collaboration, and communication.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.