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Senior Manager, Consumer Business Operations Lead

2 months ago

Atlanta, Georgia, United States Varsity Tutors Full time
Job Title: Senior Manager, Consumer Business Operations

About the Role:

We are seeking a highly skilled Senior Manager, Consumer Business Operations to lead and drive the efficiency of our consumer business operations. This role will play a key part in optimizing operational processes and workflows for the sales, Marketplace, and customer retention teams, while also implementing new tools and technologies to support scalability.

Key Responsibilities:

  • Develop and execute strategies to improve operational performance and efficiency across the entire business.
  • Lead, mentor, and manage a high-performing fulfillment and/or customer success team, driving productivity and engagement.
  • Refine operational workflows to increase efficiency and alignment with industry best practices.
  • Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership.
  • Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success.
  • Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies.
  • Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives.
  • Oversee and manage the budget, ensuring cost-effectiveness and ROI.
  • Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation.

Requirements:

  • Bachelor's degree required (Master's degree or MBA preferred)
  • 5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams
  • Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence
  • Strong leadership and team development skills, with the ability to mentor and inspire direct reports
  • Advanced analytical, decision-making, and problem-solving skills
  • Strong Excel skills required, SQL and Looker (or other visualization tools experience) is a plus
  • Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership
  • High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously
  • Ability to thrive in a fast-paced and evolving environment

What We Offer:

  • Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company.
  • Healthcare Plans (Medical, Dental, Vision, Life).
  • 401k Company Matching Plan.
  • Maternity, Paternal, and Adoption Leave.
  • Remote Position.
  • Flexible PTO.
  • Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes)
  • Unique opportunity to help transform how the world learns

Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.