Director of Account Management

2 weeks ago

Charlotte, North Carolina, United States DebtBook Full time
About This Role

DebtBook is seeking a seasoned sales leader to build a high-performing team of Account Managers that will drive revenue growth through our existing customers. The Director of Account Management will recruit, inspire, coach, and develop top talent to hit and exceed our growth goals with a focus on creating an exceptional customer experience.

Key Responsibilities
  • Recruit, develop, and retain top-tier sales talent to consistently deliver on monthly and quarterly growth sales goals
  • Provide significant ongoing coaching and development for your team, empowering and motivating them to reach their full potential
  • Develop the overall growth strategy within a base of 2100+ customers with a focus on high customer satisfaction, expansion, and maximum revenue growth
  • Develop and execute strategic account plans together with Customer Success to help your team expand customer engagement and drive revenue within our existing accounts
  • Create and maintain an updated forecast to predict future business performance
  • Work closely and collaboratively with our Customer Success team to anticipate customer needs and create a seamless customer journey
  • Monitor market conditions and customer feedback to iterate our sales approach and refine effective value propositions
  • Implement best practices, ensure organizational optimization, and provide training to facilitate Account Manager success
What You Bring
  • Demonstrated success in leading high-performing sales teams within a SaaS company
  • Prior success managing sales organizations within a rapidly evolving environment, and the ability to create structure in the midst of change
  • Ability to attract, hire, coach, and develop sales talent; a focus on providing ongoing coaching and training to your team to give them the tools needed to hit and exceed their growth goals
  • Proven ability to drive results, with a track record of meeting and exceeding revenue targets and/or account growth targets
  • Strong analytical, strategy, operational/organizational, and productivity skills
  • Highly proficient communication skills, with the ability to effectively negotiate and close deals
  • A passion for learning; you're genuinely curious and enjoy learning about and addressing customer needs
  • Highly professional approach to your work with a dedication to delivering exceptional customer service
Why DebtBook

Proud to be named one of the Best Places to Work by Charlotte's Business Journal, DebtBook is a fast-growing company where we dream big, move fast, make an impact, and bring joy to everything we do. Our core values drive our success as an organization, and we are looking for talented teammates who share our passion for challenging the status quo, innovating in all we do, and wanting to make a difference.

We are an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.

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