Senior Client Relations Manager

1 week ago

Visalia, California, United States GBS - Global Full time
Introduction


Explore a realm of opportunities at GBS - Global, where you hold the key to transforming workplaces across various sectors.

As a vital member of our organization, you will be the catalyst for positive change, assisting clients in creating environments where their workforce can excel.

Seize the chance to make a difference, unlock potential, and establish a legacy of significant transformation.


We recognize that every applicant brings unique qualities, including you. Therefore, even if you feel you are nearly qualified but not an exact fit, we encourage you to consider this opportunity.

Overview

Deliver outstanding service to GBS - Global's clients by engaging in branch initiatives and priorities, proactively overseeing accounts, offering support on more intricate accounts, and guiding team members.

Your Impact

  • Communicate available resources within GBS - Global to address unfulfilled needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)

  • Oversee the Client Service Cycle with necessary guidance from Client Executives and Senior Client Executives
  • Manage accounts with diverse funding types and provide assistance on more complex self-funded accounts
  • Maintain account responsibility while serving as a strategic relationship manager and client liaison
  • Ensure a 95% retention rate for an assigned group of clients
  • Offer guidance, training, and mentorship to new hires, account management, team resources, and anyone requiring assistance

  • Collaborate closely with account management and resources to prioritize workflow, ensuring accountability and follow-through
  • Address and resolve internal and external challenges with appropriate guidance
  • Keep clients well-informed regarding compliance-related matters
  • Identify client needs, provide solutions while leading and managing strategic objectives for accounts, and assist with more complex accounts

  • Work with the account management team to ensure compliance with local and corporate standards
  • Develop, nurture, and sustain positive relationships within the branch, with clients, and with vendor partners
  • Utilize GBS - Global resources, available tools, and established work products to maximize efficiency and effectiveness in client deliverables

About You

Required:

A Bachelor's degree with 5+ years of client service and/or claims management experience -OR- a High School degree/GED with 10+ years of client service and/or claims management experience.

At least 1 year of supervisory experience. A Life & Health License is mandatory.

Preferred:
Previous experience in insurance and managing client relationships. Strong financial acumen.

Behaviors:
Proficient in leveraging technology to enhance productivity and quality. Excellent written and verbal communication skills. Comfortably engages others in consultative discussions. Effectively manages and balances multiple and sometimes competing priorities. Works independently and proactively.

Compensation and Benefits


In addition to a competitive salary, dynamic teams, and exciting career opportunities, we offer a comprehensive range of benefits.

Below are the minimum core benefits you will receive, which may improve based on your job level:
  • Medical/dental/vision plans, effective from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Additional Benefits Include:
  • Digital mental health services
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Wellness programs promoting health through challenges, workshops, and digital fitness initiatives
  • Charitable matching gift program
  • And more...

Inclusion and Diversity

Inclusion and diversity (I&D) are fundamental to our business and are woven into the fabric of our organization.

For over 95 years, GBS - Global has demonstrated a commitment to sustainability and supporting the communities where we operate.

GBS - Global embraces the diverse identities, experiences, and talents of our employees, enabling us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we embody our values to the fullest.

GBS - Global believes that all individuals are entitled to equal employment opportunities and prohibits any form of discrimination based on protected characteristics.

Equal employment opportunity will be upheld in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Furthermore, GBS - Global will make reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities, unless such accommodations would impose an undue hardship on our operations.

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