Digital Banking Specialist
1 day ago
Job Summary:
Civista Bank is seeking a highly skilled Digital Banking Specialist to join our team. As a Digital Banking Specialist, you will be responsible for providing daily customer support for all online banking products, processing and supporting debit card operations, and monitoring digital transactions for fraud.
Key Responsibilities:
- Provide exceptional customer service and support for all online banking products.
- Process and maintain debit card orders, card maintenance, and use of fraud monitoring software.
- Monitor digital transactions for fraud and take necessary actions to prevent and mitigate losses.
- Maintain and review digital banking procedures and policies to ensure compliance and efficiency.
- Perform other duties as assigned to support the team and achieve business objectives.
Requirements:
- One to two years' experience in banking or financial services.
- High School Diploma or equivalent, with office administrative skills or certification.
- Strong customer service and problem-solving skills, with the ability to respond to inquiries with tact, diplomacy, and patience.
- Exceptional organization, time management, and follow-up skills, with excellent interpersonal skills and ability to communicate effectively with customers, bank employees, and outside service providers.
- Knowledge of digital banking products and ability to follow detailed instructions and procedures.
- Proficient typing and computer skills, specifically Microsoft Word and Excel, and ability to navigate computer programs.
- Ability to possess the ability and desire to be cross-trained on many different job duties within the department.
Physical Requirements:
- Ability to view computer screens and read reports for long periods of time.
- Ability to work under sometimes distracting work conditions.
- Ability to move files of up to 15 lbs.
- Ability to sit for long periods at a time.
- Ability to travel to attend meetings or training.
Equal Opportunity Employer EEOC M/F/D/V
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