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Digital Banking Operations Specialist

2 months ago

Fremont, Ohio, United States Civista Bank Full time
About the Role

Civista Bank is seeking a highly skilled Digital Banking Specialist to join our team. As a Digital Banking Specialist, you will be responsible for the daily processing and maintenance of our digital banking products, including ATM/Check Card operations, Online Banking Product operations, Branch Balancing, Tax Department operations, Cash Management operations, and ACH operations.

Key Responsibilities
  • Process and submit tax program entries and digital communications on a daily basis.
  • Provide daily customer support for all online banking products to internal and external customers.
  • Process and maintain debit card orders, card maintenance, and fraud monitoring software.
  • Resolve transactional concerns, including Reg E disputes, reclamations, and ACH returns.
  • Reconcile ATM and branch general ledgers on a daily and monthly basis, and maintain and review procedures for digital banking.
Requirements
  • 1-2 years of experience in banking or financial services.
  • High School Diploma or equivalent, with office administrative skills or certification.
  • Strong customer service and problem-solving skills, with the ability to respond to inquiries with tact, diplomacy, and patience.
  • Exceptional organization, time management, and follow-up skills, with excellent interpersonal skills and the ability to communicate effectively with customers, bank employees, and outside service providers.
  • Knowledge of digital banking products.
  • Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
  • Proficient typing and computer skills, specifically Microsoft Word and Excel, and the ability to navigate computer programs.
  • Ability to be cross-trained on many different job duties within the department.
Physical Requirements
  • Ability to view computer screens and read reports for long periods of time.
  • Ability to work under sometimes distracting work conditions.
  • Ability to move files of up to 15 lbs.
  • Ability to sit for long periods at a time.
  • Ability to travel to attend meetings or training.