Electronic Funds Transfer Operations Specialist
2 weeks ago
Position Objective:
The role is situated in a dynamic and time-sensitive environment, necessitating strong analytical skills, precision, and meticulous attention to detail. The ideal candidate will thrive in a collaborative, team-focused atmosphere. This position is accountable for overseeing and managing all deposit-related transactions across various system applications, including wire transfers, ACH, and electronic funds transfers. The candidate will embody Civista Bank's mission to enhance the financial well-being of our employees and stakeholders while positively impacting the communities we serve.
Primary Responsibilities:
- Process daily incoming and outgoing domestic and international wire transfers.
- Investigate and post incoming ACH return items, addressing customer inquiries with thorough research and corrections.
- Handle ACH deceased returns and reclamations efficiently.
- Conduct daily reconciliations of various ACH internal and general ledger accounts.
- Perform daily research and rectify transactional discrepancies.
- Execute additional duties as assigned, supporting the core responsibilities of the role.
Qualifications and Skills:
- A minimum of two years of experience in banking, financial services, or a related field.
- High School Diploma or equivalent, with relevant office administrative skills or certifications.
- Strong customer service and problem-solving abilities, with a proven capacity to address inquiries with professionalism and patience.
- Exceptional organizational, time management, and follow-up skills, alongside excellent interpersonal communication capabilities.
- Ability to adhere to detailed instructions and a diverse range of procedures requiring sound judgment.
- Proficient typing and computer skills, particularly in Microsoft Word and Excel, with the ability to navigate various software applications.
- A willingness and eagerness to be cross-trained in multiple job functions within the department.
Physical Demands:
- Position requires prolonged use of computer screens, leading to potential eye strain.
- Ability to maintain focus on tasks amidst potentially distracting work conditions.
- Capability to lift and transport files weighing up to 15 lbs.
- Effective communication skills are necessary for professional interactions, both in person and via telephone, with extended periods of sitting.
- Some travel may be required for meetings and training sessions.
Equal Opportunity Employer:
Civista Bank is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
Note:
This job description is not exhaustive and may be subject to change as per the organization's needs.
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