Surveillance Operations Specialist

7 days ago


Albuquerque, New Mexico, United States Laguna Development Corporation Full time
Job Summary

We are seeking a highly skilled Surveillance Operations Specialist to join our team at Laguna Development Corporation. As a Surveillance Operations Specialist, you will be responsible for monitoring and reporting on gaming activities, maintaining confidentiality, and working under pressure to ensure the integrity of our operations.

Key Responsibilities
  • Monitor gaming activities using video and audio equipment, including casino table games, cashier cage, video slot machines, and other areas of the gaming floor.
  • Document all transactions and report any procedural inconsistencies to management.
  • Maintain strict confidentiality of duties, reports, investigations, and other job-related information.
  • Work under pressure to maintain regular and punctual attendance, including working odd and unusual hours, weekends, and holidays.
  • Follow standard operating procedures and departmental operating guidelines.
  • Be knowledgeable of gaming rules, regulations, and procedures for table games and video slot machines.
  • Maintain radio contact with security personnel, casino managers, and other surveillance personnel as assigned.
  • Prepare and maintain an official log of departmental activities.
  • Document and collect evidence for casino use or legal purposes.
  • Make quick decisions under stressful conditions.
  • Draft written reports and other documentation.
Requirements
  • High School Diploma or GED preferred.
  • Twenty-four months of relevant work experience in surveillance, security, table games, slots, or casino cage cashier with money/chip handling responsibility preferred.
  • Previous surveillance experience preferred.
  • Proficient in basic computer skills, including Word, Excel, PowerPoint, and Outlook.
  • Ability to sit, talk, and repetitively use hands 51-100% of the time.
  • Must have eyesight correctable to 20/20 and have no color blindness.
  • Requires the ability to hear 25-50% of the time.
  • Requires the ability to balance, climb, bend over, crawl, crouch, stoop, reach overhead, stand, walk, and turn/twist 1-24% of the time.
  • Requires the ability to push, pull, carry, lift, and slide/transfer lbs. 1-24% of the time.
  • Essential mental demands include solving problems, making decisions, reading, and writing 51-100% of the time.
Working Environment

The job is performed indoors within a confined area.

Additional Requirements
  • Obtain and maintain a gaming license through the Pueblo of Lagunas Gaming Control Board.
  • Must provide and maintain a valid New Mexico driver's license.
  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.
  • Must attend and pass surveillance training classes and courses.
  • Must pass a pre-employment alcohol/drug screening.


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