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Community Support Services Manager
2 months ago
Overview:
Location:
Stamford Corps (Stamford, CT)
Status:
Part-time
Hours Per Week: 25
Schedule:
Mon-Fri: 9:30 am – 2:30 pm
Purpose of Position:
The role involves delivering a range of services to individuals facing challenges and aiding them in identifying and addressing the underlying causes of their circumstances. The position also entails educating the community about the various social service initiatives offered by the Stamford Corps and contributing to the development and enhancement of these programs.
Responsibilities:
Adhere to all policies and procedures established by The Salvation Army, the State of Connecticut, the Connecticut Food Bank, and any other governing bodies involved in the distribution of resources and services.
Ensure confidentiality in all aspects of the role.
Provide comprehensive direct services to clients, including intake, assessment, referrals, advocacy, and material assistance, in accordance with established guidelines and available resources.
Direct clients seeking spiritual support to the appropriate Corps Officers.
Facilitate connections between program participants and Corps ministries, such as Sunday services and youth programs, when suitable.
Maintain confidential client records and accurate documentation of services provided and action plans.
Develop and maintain a database of community resources to assist clients in addressing their needs.
Stay informed about community issues and services by engaging with other local agencies.
Represent The Salvation Army at community social service events as directed by the supervisor.
Engage with local organizations and businesses to raise awareness of the Stamford Corps' programs, events, and seasonal activities.
Ensure a tidy and organized workspace.
Compile monthly statistics for The Salvation Army and Food Bank.
Recruit and train volunteers, serving as the primary contact for volunteer inquiries.
Supervise participants in the A4TD Senior Community Service Employment Program.
Participate in training sessions, seminars, workshops, and other educational opportunities to enhance skills relevant to this position. Attend staff meetings as requested by the supervisor.
Collaborate with Corps Officers and the Divisional Social Ministries Director to develop and expand social service programs, including life and parenting skills workshops.
Assist in coordinating various Corps social services programs, activities, and seasonal events, such as Youth Camp and holiday initiatives.
Qualifications:
A bachelor's degree in a related social services field is preferred; a minimum of three years of case management experience is required.
Effective communication skills, both verbal and written.
Ability to follow both written and verbal instructions.
Commitment to ethical conduct in alignment with the organization's mission, values, and policies.
Strong organizational skills, ability to multitask, and capacity to work independently.
Willingness to seek and accept supervision as needed.
Bilingual in English and Spanish is preferred; proficiency in spoken and written English is essential.
Proficiency in computer applications, particularly Microsoft Office.
Exceptional ability to engage with diverse populations.
Demonstrated sensitivity to issues related to poverty and the challenges faced by low-income individuals.
Detail-oriented with a strong focus on accuracy and confidentiality.
Excellent interpersonal skills, including empathetic listening.
High energy level, strong work ethic, and adaptability to changing conditions.
Knowledge of community resources is essential.
Completion of KeepSAfe and other training requirements is mandatory upon hire.
A valid driver's license and a clean driving record are required.
Prior experience with motivational interviewing and a strengths-based perspective is a plus.
Strong customer service skills are essential.
While embracing the tenets of faith is not required, the individual must promote and respect the mission of The Salvation Army.
The Salvation Army offers a benefits program for part-time employees working 20 to 29 hours per week, including...
Employer-funded pension plan (100% vested after five years of eligible service)Voluntary life insurance
Short-term disability coverage (no cost to employee)
Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
403(b) tax-deferred annuity plan
Generous paid time off, including holidays, vacation, and sick leave
Eligibility for the Federal Government's Public Student Loan Forgiveness Program
Most importantly – a job with a meaningful purpose.
An Equal Opportunity/Affirmative Action Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.
