Director of Managed Services
4 weeks ago
Job Summary:
As an Associate Director at Information Services Group, you will provide direction for multiple Managed Services engagements. You will oversee indirect offshore teams that support the governance of large information technology (IT) outsource managed services agreements (MSA) for clients. Your responsibilities will include overall delivery and client satisfaction, high-level client interaction, project status management and reporting, identifying and selling additional value-add work for clients, and supporting sales opportunities. You will also support clients in interpreting contracts with their IT service providers and draft contracts between ISG and clients, including Statements of Work (SOW), Financial Provisions, and Service Levels. Additionally, you will review and manage the development of any client-facing documentation related to technology deployments, process workshops, and transaction support.
Requirements:
Must have a Bachelor of Laws (LL.B), Bachelor of Civil Law (B.C.L.), or foreign equivalent and Five years of experience as a Contracts Manager, Contracts Analyst, or similar role. Required experience must include five years of experience in a client-facing role leading/managing a team supporting governance of large IT outsource MSA, or a service provider role responsible for management and delivery of large outsource MSA. Experience may be gained concurrently. Position eligible for telecommuting from any location in the United States. International and domestic travel required up to 25% of the time.
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Director of Managed Services
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