Client Services Manager: Office Operations and Support

2 weeks ago

Stamford, Connecticut, United States Canon Solutions America Full time
About the Role:

As a Client Services Manager, you will be responsible for overseeing all activities for a specifically assigned large customer account. Your key responsibilities will include maintaining compliance with established standards and policies for the operation, managing and developing site staff, as well as meeting site financial goals.

You will be responsible for developing and maintaining a partnership and successful working relationships with the Administrators. Your goal will be to ensure the highest levels of service and client satisfaction.

You will maximize customer satisfaction, add-on sales, and profitability through structured planning and the management and development of the client services team.

Your Impact:Production and Workflow
  • Monitor and ensure compliance with established workflow processes and procedures.
  • Manage job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
  • Manage efficient and economical utilization of equipment, materials, and labor.
Supervision and Employee Relations
  • Ensure performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
  • Determine developmental goals and conduct periodic performance reviews with direct reports; monitor performance reviews of indirect reports.
Client Relationship Management
  • Develop and manage the relationship with the daily and senior-level administrators through formal and informal meetings.
  • Resolve complaints escalated by the customer or other end-users in a timely manner.
People Management and Development
  • Ensure effective performance management with direct reports and oversee the overall process.
  • Ensure effective two-way communication with direct reports and within the area of responsibility.
Equipment Knowledge and Care
  • Establish a working familiarity with equipment capabilities; maintain all equipment to manufacturer's specifications.
  • Keep abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training, and exchange of information.
Administration and Reporting
  • Maintain targeted levels of profitability.
  • Manage and control inventory and assets.
About You:

The ideal candidate will have 5 years of related experience and management of two or more regular full-time employees; a bachelor's degree in a relevant field is preferred.

Strong customer service and communication skills are required.

The candidate must be able to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

Up to 15% travel may be required (valid driver's license and acceptable driving record necessary).

The candidate must be able to lift up to 50lbs.

In accordance with applicable law, the anticipated base salary for this role is $62,400 - $92,520.

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