Marketing Communications Manager

4 days ago

Stamford, Connecticut, United States Charter Communications Full time
Job Summary

This role is responsible for planning, executing, and analyzing multiple marketing communication projects and programs. The ideal candidate will have a strong background in project management, marketing, and communication.

Key Responsibilities
  • Manage project details, data collection, reporting, and communication to drive project efforts
  • Support project management processes and methodologies to ensure assigned projects are delivered on time, within budget, and meet high quality standards
  • Lead cross-functional teams to design and implement customer support collateral and communications
  • Partner with Product teams on development of communication campaigns
  • Focus on segmentation and personalized messaging to deliver relevant, timely selling points and/or product education
  • Build communication and experience journeys for complex product-related initiatives
  • Partner with Marketing Research, Customer Operations, and Product teams to design surveys, capture quantitative customer insights, and understand competitive landscapes to shape communication and CX strategies
  • Create project summaries for executive review, taking complex information and presenting in a concise, digestible view
  • Facilitate data needs for execution
  • Leverage various tools, including Microsoft Office Suite and Tableau, to track key program performance metrics and identify trends
  • Deliver data-driven presentations; clearly articulate findings in written reports and PowerPoint decks using charts, graphs, tables, maps, and other exhibits
  • Ad hoc reporting and analysis as needed
  • Create POs and track expenses
  • Assist with special projects as assigned
Requirements
  • Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straightforward, and professional manner
  • Ability to prioritize and organize effectively and manage multiple projects and assignments
  • Ability to develop strong working relationships with peers and project members
  • Excellent critical thinking skills
  • Proven ability to perform effectively in a fast-paced environment
  • Advanced Excel/PowerPoint skills
  • Ability to analyze and interpret data
  • Knowledge of data analysis and related functions
Education and Experience

BS/BA in Marketing or related field or equivalent work experience

7+ years managing projects/executions

Work Environment
  • Office environment
  • Schedule: Full-time. This position is eligible to work in a hybrid work model (combination of 4 days in-office and 1 remote day)

Charter Communications is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

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