Service Coordinator

7 days ago


Troy, Michigan, United States Royal Oak Heating, Cooling & Electrical Full time
Job Summary

We are seeking a highly skilled and experienced Service Coordinator to join our team at Royal Oak Heating, Cooling & Electrical. As a Service Coordinator, you will be responsible for providing exceptional customer service, dispatching service workers, and ensuring timely completion of service requests.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Dispatch and Scheduling: Coordinate with service workers to schedule and dispatch service requests, ensuring timely completion and efficient use of resources.
  • Record Keeping: Maintain accurate records of service requests, including work orders, repairs, and installations.
  • Communication: Effectively communicate with customers, service workers, and other stakeholders to ensure seamless service delivery.
Requirements:
  • Experience: Previous experience in customer service, sales, or a related field is required.
  • Skills: Excellent verbal and written communication skills, ability to multitask, and strong problem-solving skills.
  • Education: High school diploma or equivalent is required.
Working at Royal Oak Heating, Cooling & Electrical:

We are a leading provider of HVAC and electrical services in Royal Oak, Oxford, Lake Orion, and surrounding communities. Our team is dedicated to providing exceptional service and ensuring customer satisfaction. As a Service Coordinator, you will be part of a dynamic team that values professionalism, integrity, and customer-centric approach.



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