Vehicle Service Coordinator
1 week ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Subaru of Troy. As a Service Advisor, you will play a pivotal role in building lasting relationships with our customers, ensuring their satisfaction, and contributing to our service revenue growth.
Key Responsibilities:
- Provide exceptional customer service, ensuring a positive experience for every customer interaction
- Communicate effectively with customers, technicians, and other team members to ensure seamless service delivery
- Manage customer expectations, resolve issues, and ensure timely completion of service work
- Utilize software systems, such as CDK, Mykarma, Subarunet, and RapidRecon, to efficiently manage service operations
- Meet or exceed sales and customer satisfaction targets
Requirements:
- 1-3 years of experience in an automotive service advisor role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Self-confidence, respectfulness, empathy, coachability, and a positive attitude
- Commitment to continuous improvement and professional development
What We Offer:
- Competitive compensation package
- Medical, dental, vision, 401(k), life insurance, paid time off, and paid sick days
- Employee Stock Ownership Plan (ESOP) for a stake in our company's prosperity
- Opportunity for long-term career development and growth
Our Company Culture:
We value our employees and foster a vibrant, tight-knit, and high-performing work culture that prioritizes teamwork and individual growth. Our business philosophy is centered around customer service, and we strive to deliver a higher level of service to our customers. We believe in getting to know and connecting with our customers on a basic human level, ensuring they find exactly what they need in a vehicle.
We are committed to treating our customers with respect and honesty throughout the entire process, whether they simply call with a question, come to us looking for their next vehicle, or bring their car to us for service. We want to work with our customers and provide them with the same kind of great service and friendly help that we would provide to our own family.
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