Customer Service Representative
10 hours ago
**Job Summary:**
i2c Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.
**Key Responsibilities:**
- Provide top-notch customer support to consumer cardholders through various channels, including phone and email.
- Engage with clients in a friendly and professional manner, actively listening to their concerns and providing solutions that meet their needs.
- Ensure that customer inquiries and issues are fully addressed and resolved in accordance with our company's customer service policies.
- Record customer information within our customer service database and maintain accurate records.
- Follow established Standard Operating Procedures (SOPs) to support operational requirements.
- Share shift summaries and reports with supervisors and managers.
- Partner with relevant groups to provide timely reports and alerts regarding customer transaction inquiries.
- Maintain confidentiality due to the sensitive nature of the work.
**Requirements:**
- High School Diploma or Equivalent.
- Relevant call center experience, with at least six months of experience preferred.
- Excellent verbal skills and professional demeanor, with a good understanding of delivering exceptional customer service.
- Familiarity with basic computer operations.
- A fun and upbeat personality.
- Comfortable providing written communication and documentation.
**Benefits:**
- Medical, Dental, and Vision insurance.
- STD and LTD paid by the company.
- 401K with a company match.
- Competitive compensation, including base salary and incentives.
- Various shifts available, providing flexibility.
- Business casual dress code.
**Pay and Differentials Information:**
- Bilingual differential available.
- 6PM to 2AM Regular Pay + Evening differential: $0.50.
- 2AM to 6AM Regular Pay + Night differential: $0.75.
- Weekend Differential: Regular Pay + $1.00.
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