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Academic Records Manager

2 months ago

Denver, Colorado, United States Metropolitan State College of Denver Full time
Job Summary

We are seeking a highly skilled and experienced professional to lead the Academic Records and International Student Support team in the Office of the Registrar at Metropolitan State University of Denver. The successful candidate will be responsible for developing and implementing systems to maintain student academic records, ensuring efficient, accurate, and student-friendly processes.

Key Responsibilities
  • Leadership and Operations: Provide leadership and management of the service operations for the Academic Records and ISS team, including special registration, Fresh Start program administration, enrollment verification, grades, major/minor changes, and maintaining and releasing academic records.
  • Communication and Collaboration: Develop and implement communication strategies to ensure timely, accurate, and student/staff-friendly information. Represent the organization at various community and/or campus meetings, committees, and task forces.
  • Compliance and Oversight: Serve as the main contact to represent the university to various government agencies. Interpret complex regulations, government structures, and processes, as well as best practices in the field of international education.
  • Process Improvement: Lead efforts of continuous process improvement and better utilization of system functionality to create greater efficiencies, more accurate throughput, and an improved student experience.
Requirements
  • Bachelor's degree.
  • Experience providing supervision and performance management over staff.
  • Experience working in an enrollment services department in Higher Education.
  • Experience working with Banner or a related student information system.
  • U.S. Citizenship or lawful permanent residence of the United States, as required by Federal law Homeland Security to serve as PDSO or DSO.
  • Experience working with varied visa statuses and federal regulations as they pertain to international students.
Preferred Qualifications
  • Experience working in a Registrar's Office.
  • Experience working with varied visa statuses and federal regulations as they pertain to international students.
  • Excellent oral and written skills.
  • Experience and working knowledge of FERPA.
  • Superior student and customer-focused skills.
  • Strong interpersonal skills and the ability to work effectively with others.
  • Experience developing and identifying policies and procedures towards improvement.
  • Demonstrated experience working both independently and collaboratively on a team.
  • Experience serving as a PDSO or DSO.