Customer Service Center Operations Leader
2 weeks ago
Position Overview
The Commonwealth of Virginia is seeking a qualified candidate for the role of a Customer Service Center Operations Leader. This position requires an individual with a strong background in customer service to oversee operations across various service centers within the Richmond District. The role encompasses multiple locations, ensuring that customer needs are met efficiently and effectively.
Key Responsibilities
- Provide direct assistance to motor vehicle operators, dealers, and carriers regarding vehicle registrations, licenses, titles, and other DMV services.
- Supervise daily activities, guiding and mentoring staff to enhance their performance and service delivery.
- Act as the subject matter expert for customer service transactions, ensuring compliance with all relevant laws and regulations.
- Conduct vision and road tests for driver licensing, while also managing the issuance of DMV credentials.
- Facilitate on-the-job training programs and serve as a liaison between staff and management.
- Perform administrative tasks as required and step in for management when necessary.
Qualifications
- Proven experience in customer service environments, with a solid understanding of operational procedures.
- Familiarity with DMV operations, basic accounting, and computer systems.
- Strong analytical skills to interpret complex documents and apply relevant laws and regulations.
- Ability to coach and direct staff effectively, fostering a collaborative team environment.
- Valid driver's license with a clean driving record and the ability to conduct driving tests.
- Willingness to work flexible hours, including weekends, and travel between service centers as needed.
Additional Information
The Commonwealth of Virginia offers a competitive salary and a comprehensive benefits package, including health insurance, retirement plans, and paid leave. Candidates must consent to a background check as part of the hiring process.
Application Process
Interested candidates are encouraged to submit their applications online. All submissions will be acknowledged, and applicants can track their application status through their account.
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