Customer Service Center Operations Leader
2 weeks ago
Position Overview
The Commonwealth of Virginia is seeking a skilled customer service professional to take on the role of Work Leader, responsible for overseeing operations across various Customer Service Centers within the Richmond District. This position entails delivering essential services to motor vehicle operators, dealers, and transport carriers, facilitating processes such as vehicle registrations, licensing, title issuance, and tax collections.
Key Responsibilities
- Manage daily operations and workflow within the Customer Service Centers.
- Provide coaching, training, and guidance to staff to enhance service delivery.
- Act as the subject matter expert for customer transactions and services.
- Conduct vision and road tests for driver licensing and issue DMV credentials.
- Plan and implement on-the-job training programs for new staff.
- Serve as a liaison between staff and management to ensure compliance with training requirements.
- Assist management with administrative tasks as necessary.
- Perform management duties in the absence of the Customer Service Center Manager.
Qualifications
- Proven experience in customer service environments with a focus on quality control.
- Familiarity with DMV operations, computer systems, and basic accounting principles.
- Understanding of management and training principles.
- Strong keyboarding skills and ability to interpret complex regulations.
- Experience in analyzing documentation and performing cash handling tasks.
- Ability to work effectively under pressure and communicate professionally.
- Valid driver's license with a clean driving record.
- Willingness to work flexible hours, including weekends.
- Capability to float between various locations as required.
Additional Considerations
- Experience in a high-paced financial setting is advantageous.
- Previous supervisory experience is preferred.
- Successful candidates will complete the Competency Assessment Program for the Customer Service Generalist role.
Application Process
All applicants must consent to a background check and submit an online application. Please ensure that your application accurately reflects your skills and experience.
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