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Front Desk Representative

2 months ago

Wilsonville, Oregon, United States PM Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at PM Hotel Group. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Guest Registration: Process guest arrivals, check-ins, and check-outs in a timely and efficient manner.
  • Room Assignments: Assign rooms to guests based on their preferences and availability.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments, such as Housekeeping and Engineering, to ensure guest satisfaction.
Requirements:
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.
  • Customer Service: Provide exceptional customer service, ensuring guest satisfaction and loyalty.
  • Problem-Solving: Ability to resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure seamless service delivery.
  • Adaptability: Ability to adapt to changing situations and priorities, ensuring guest satisfaction and hotel operations.
Working Conditions:

This role requires standing and moving throughout the front office, with the ability to lift up to 15 pounds occasionally. The ideal candidate will be able to work in a fast-paced environment, with a high level of energy and enthusiasm.