Customer Success Strategist

1 week ago


Burlington, Vermont, United States Ready Education, Inc. Full time
Client Success Manager at Ready Education

Ready Education is a premier mobile platform focused on enhancing student engagement and success in higher education across the globe. Our cutting-edge solutions facilitate connections among students, faculty, and streamline academic and financial processes, supporting over 700 institutions in fostering vibrant campus communities. We operate as a global, remote-first organization, dedicated to promoting growth and making a significant impact.

Position Overview

In the role of Client Success Manager, you will be instrumental in cultivating strategic partnerships with clients to enhance retention and drive sales growth. Acting as a trusted consultant, you will assist clients in aligning our offerings with their objectives while advocating for company goals and revenue enhancement.

  • Formulate and execute retention initiatives utilizing goal-oriented methodologies
  • Collaborate with clients to navigate challenges and secure positive returns on investment
  • Oversee a portfolio of around 75 client accounts to facilitate renewals and upselling opportunities
  • Evaluate performance metrics to assess client success and articulate ROI
  • Identify and address at-risk accounts, ensuring satisfaction across all client levels

Qualifications

  • 3-5+ years of experience in a client-facing capacity within Higher Education or Ed-Tech sectors
  • Exceptional communication and presentation abilities
  • Demonstrated success in enhancing client satisfaction and retention
  • Capability to devise and refine strategies and solutions
  • Experience in B2B and B2B2C software as a service (SaaS)
  • Adept at thriving in a dynamic, remote work environment with occasional travel

Benefits

  • Contribute to a mission-driven technology startup dedicated to student success
  • Flexible remote work environment with adaptable hours
  • Opportunities for professional advancement and development
  • Comprehensive benefits package including health, dental, vision, and retirement plans
  • Inclusive and collaborative team culture with a global perspective

Become a part of our mission to transform education and positively impact students worldwide. Ready Education is an equal opportunity employer committed to fostering diversity and inclusion.



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