Customer Success Manager

4 weeks ago

New York, New York, United States Neota Full time
Job Title: Customer Success Manager

We are seeking a highly motivated and results-driven Customer Success Manager to join our team at Neota. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.

Key Responsibilities:
  • Proactive Outreach: Initiate and maintain proactive communication with clients to understand their evolving needs and ensure a positive customer experience.
  • Customer Success Plans: Develop and implement tailored customer success plans, aligning with clients' goals and objectives to drive mutual success.
  • Cross-Selling and Upselling: Identify and capitalize on opportunities for cross-selling and upselling additional products/services to enhance customer value and contribute to revenue growth.
  • Goal Review: Collaborate closely with clients to review and align on goals, conducting regular goal review sessions and making adjustments as needed.
  • Customer Check-Ins: Conduct regular check-ins with customers to gather feedback, assess satisfaction levels, and provide proactive support.
  • Rewal Preparation: Proactively prepare for customer renewals by understanding their needs, addressing concerns, and ensuring a smooth renewal process.
  • Customer Education: Develop and implement educational programs and resources to empower customers, enabling them to maximize the benefits of our products/services.
  • Review Customer Metrics: Analyze customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and overall success.
  • Customer Health Analysis: Assess the health of customer accounts, identifying potential risks, and collaborating with internal teams to address challenges.
  • Customer Advocacy: Act as a strong advocate for customers internally, ensuring their voice is heard and their needs are addressed across the organization.
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) plan
  • Professional development opportunities
  • Flexible working conditions in a collaborative and innovative environment

If you are a proactive and customer-focused professional with a passion for driving success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter highlighting your relevant experience and achievements.

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